Customer Success Engineer: On-Orbit Support
Posted By
Enpulsion Team
Published September 19, 2025
About Us
Meet ENPULSION - a Space Tech company based in Wien-Flughafen Austria. Founded in 2016, it has quickly become a dominant player in the Space Industry selling some of the most advanced propulsion solutions for SmallSats to a large number of worldwide satellite platform integrators. The unique, modular solution we offer brings high performance at low cost to satellite manufacturers, fostering the democratization of space and enabling the exploration and exploitation of the solar system, positioning ENPULSION at the very heart of the NewSpace Area. The teams behind this are full of talented hardworking people, plenty of whom may just be your new lunch buddy!
ENPULSION strongly believes in equal opportunities for everyone. We're encouraging applicants with diverse backgrounds to apply. All applications are processed without regard to gender, nationality, race, colour, religion, age, disability status, sexual orientation or marital status.
Job Overview
Join ENPULSION as a Customer Success Engineer: On-Orbit Support (f/m/x) and support our customers throughout their spacecraft missions - from integration and testing to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry. This position can be based in Vienna, Austria or Toulouse, France.
Key responsibilities:
- Act as the main point of contact for project- and program management of key customers.
- Support customers with integration and operation of ENPULSION products.
- Provide technical support in the Assembly, Integration, and Testing (AIT).
- Contribute to the development and continuous improvement of ground support equipment.
- Manage and facilitate customer tests and workshops.
- Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes.
- Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies.
- Automate telemetry analysis with Python scripts.
- Recommend strategies and operational parameters based on telemetry and product performance.
- Provide on-orbit operations support to ensure products perform optimally in space.
- Deliver clear, concise, and well-written technical documentation.
Type of contract: Full time position with 38.5 hours/week
Salary: The minimum base salary for this position starts at EUR 2.855,52 gross per month, with a planned significant overpayment of 3500-4000 depending on your professional experience and qualifications.
Your profile
- Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering.
- 3+ years of professional experience in aerospace or a related industry
- Understanding of electric propulsion systems used for satellite mobility is beneficial.
- Knowledge of Python programming language.
- Solid understanding of electronics design and operation.
- Familiarity with manufacturing processes desirable.
- Excellent English communication skills (spoken and written).
- Strong ability to explain complex technical issues to customers clearly and concisely.
- Willingness to travel to customer facilities as needed.
- Proactive, organized, and disciplined approach to independent work.
- Passionate about contributing to a fast-growing business and high-performing team.
Why us?
At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark.
Our benefits include:
- 25 days of paid vacation, plus additional compulsory paid days off
- Choice between a KlimaTicket (Metropol region), a discounted parking space or cantina vouchers for on-site dining
- Role-dependent FlexTime and home office options
- Monthly team lunches and regular team-building events
- Learning & development budget to support your continued growth
- Office located at VIE Airport City with access to:
- FitFabrik Fitness Center
- Airport Health Center
- Shops, restaurants, and Crew Shop discounts
- VIE Community App for news and deals
Apply now
